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Vauxhall Motherwell Wins Customer Excellence Award 2018
Peter Vardy’s Vauxhall Motherwell Dealership wins Customer Excellence Award for 2018
What a proud day! The Peter Vardy Motherwell Dealership has been awarded another National Customer Satisfaction award by Vauxhall. The dealership is celebrating being one of only 52 retailers in the whole of the UK to receive the Customer Excellence Award for 2018.
The Vauxhall annual Customer Satisfaction Survey revealed the Motherwell Dealership to be one of the UK’s top performing Retailers for customer satisfaction through their outstanding levels of customer service within their sales and after sales processes.
The team at Motherwell strive to place customer satisfaction at the forefront of their daily routine to provide each customer with the best experience possible during their visit and after they leave. So, receiving recognition for their dedication to customer service is always much appreciated.
This is the fourth time in four years that the Motherwell Dealership has been presented with this award and has ranked highly in the Vauxhall’s Customer and Service Satisfactions Surveys.
To celebrate this special accolade, Vauxhall’s Aftersales Director, Andrew Robson and Group CEO, Peter Vardy presented managing partner, Scott Reid and his team with their Customer Excellence Award at the Motherwell Dealership. However, the dealership will not become complacent and will do their best to maintain this level of satisfaction and retain the award for another year!
Scott Reid, Managing Partner at Peter Vardy Motherwell, said: “We are so proud to be ranked one of the top retailers in the country and for our team to receive this award. Guest satisfaction is the corner stone of our business; it encourages trust, customer loyalty and recommendations. Our philosophy is relatively simple, our focus has always been about doing the right thing for the guest and responding to any issues with urgency. Our mission is to deliver a World Class Experience to every single person and we will continue to strive to do this!”
“We would like to say a huge thank you to our loyal customers for taking the time to fill out their surveys and for their support! It is great for our team to be recognised for all their hard work and dedication to excellent customer service.”
Group Chief Executive Peter Vardy said: “What a great team, a great Guest experience and an amazing legacy that the Peter Vardy Motherwell team are creating. We are all very proud of our Motherwell Dealership!!”