FAQs | Coronavirus

Is it safe to visit your dealership?

We have increased the frequency of the cleaning of our public areas to maintain hygiene standards and we’ve deployed additional hand sanitiser stations.

Continuous risk assessments are in place to protects our guests and colleagues.

We’ve made simple changes such as stopping shaking hands and ensuring that colleagues do not work in close-proximity to each other

*Please Note: Our dealerships are temporarily closed due to Government lock down advice.*

What is your stance on the social distancing?

Upon guidance from the WHO, it’s advised that contact be limited to 15 mins at a time. Whilst we appreciate that won’t always be possible when buying a car (test drives, sales process), we have put alternative solutions in place to limit contact with our dealerships should that be a concern to our guests.

Our solutions included, video walk rounds of the car (interior/exterior) in place of a physical test drive, explainer videos (console) instead of this taking place at a handover and lastly the ability to buy a car online (including, trade in, finance and reservation) and get it delivered to your home.

What precautions will be taken when I test drive or buy a car?

We will endeavour to limit the number of people that come into contact with the car – please note that the car will be cleaned after each test drive and prior to handover/deliver. Additional provisions we will have available include; hand sanitizer, gloves, steering wheel covers, seat covers and floor mats.

Guests will also now have the option to choose accompanied or unaccompanied test drives.

Whilst Accompanied Test Drives can now be offered, the following must be observed:

  • The Peter Vardy Colleague and Guest must wear a mask
  • When the weather permits, windows must be open sufficiently to allow ventilation.
  • Sanitiser must be available for colleagues and guests
  • As with unaccompanied test drives, cars must be fully sanitised before and after the test drive.

Can I buy a car without coming into the Showroom?

We’re always delighted to see guests in our showrooms but you can browse and purchase a car from the comfort of your own home online at; https://www.petervardy.com/

How do I view the car before I buy it if I’m in quarantine?

We will send you a video of the interior and exterior of the car for your review. Additionally, if there’s any features of the car you’d like to see in more detail or require more information about let us know and we’ll include this as part of the video.

Will you collect my part exchange if I can’t get into the dealership?

Yes, we will collect your part exchange in the event you are unable to visit one of our dealerships.

Can my car be delivered to my home?

We can arrange for our expert Home Delivery Team to deliver your new car to your door.  If this is a service you would like to benefit from then please get in touch at homedeliveries@petervardy.com

We can defer your delivery until you are comfortable to either take delivery or let us deliver to you.  Please be aware that if you have signed a finance agreement then this will be a live agreement and your first payment will still be due on the date you agreed.  If you have a part exchange and you have signed your finance agreement, then we will still settle your finance on your existing car.  If you have changed your Vehicle Insurance to commence on your new vehicle at the time you were due to collect your new car, you will need to contact your insurance company and cancel the change and leave your insurance live on your existing car until a new delivery time is agreed.

*Please Note: due to current travel restrictions, we may be unable to facilitate delivery in the coming weeks, however one of our team will be in touch to arrange an alternative date if your preferred time is not possible*

If someone has to self-isolate can you still deliver their car?

Yes, we can deliver your new car to your home, however we would need to hand the keys to someone on your behalf such as a family member or friend.

*Please Note: due to current travel restrictions, we may be unable to facilitate delivery in the coming weeks, however one of our team will be in touch to arrange an alternative date if your preferred time is not possible*

How much does delivery cost?

Delivery costs vary – please see breakdown below:

  • Up to 10 miles free
  • Between 10 & 50 miles - £50
  • Over 50 miles it’s £1 per mile

Where do you deliver to?

We deliver across all of mainland UK and can deliver to the Isle of Man, the Isle of Wight, the Channel Islands, Northern Ireland and the Scottish Islands upon request.

When will my car be delivered?

We deliver 7 days a week from 8am-8pm and in as little as 72 hours. Just choose your preferred two-hour delivery when booking your delivery and one of our Delivery Specialists will bring it to your door. You can also choose a slot up to two weeks away.

*Please Note: due to current travel restrictions, we may be unable to facilitate delivery in the coming weeks, however one of our team will be in touch to arrange an alternative date if your preferred time is not possible*

Can I still collect my car from your dealership?

Yes, you can complete your purchase online and choose to pick it up in person from our dealership.

*Please Note: our dealerships have temporarily closed due to the Government advice - all vehicles will be available for collection once we reopen - a member of our sales team will be in touch with you to keep you informed*

Do I need to insure the car before I take ownership?

You will be responsible for your arranging your own insurance which you’ll need to activate before we handover your car at delivery should that be required.

How do I pay?

We accept the following payments – cash, bank transfer and selected card payments.

Can you collect my car for servicing?

We remain firmly committed to providing Mobility for all, and in doing so we will be increasing our Collection & Delivery facilities and distances at each of our sites and in turn minimising your need for travel should you wish.

*Please Note: Our dealerships have temporarily closed but get in touch and we can arrange collections for when we reopen."

Is there a cost to collect my car?

This depends on where you are in proximity to our dealership – please see below cost guide:

  • 0-10 Miles – £0
  • 11-20 Miles – £10
  • 21-30 Miles – £20
  • 31-40 Miles – £30

Can I re-schedule my service booking until the Social Restriction period is over?

Yes, we will aim to re-schedule your booking to your convenience, however we would advise in the case of an MOT that you do not exceed your due date as this could have implications to vehicle insurance and your ability to remain mobile.

What cleaning measures will you take after my car has been serviced?

We will use protective gloves, steering wheel and seat covers while your car is being serviced and then your car will be fully valeted before it is returned to you.

What do I do if my car is in your service department and I’m in quarantine?

Where possible, we will endeavour to return your car to you and post the keys through your letterbox so long as; you bill has been paid in full and you live within 30 miles of the dealership.

Can I keep my loan car if my car is quarantined in the service department?

Yes, we will work with you in order to keep you mobile and endeavour to return your vehicle to you as soon as possible.

What do I do if my MOT expires during lockdown?

The government has stated that vehicle owners who's MOT expires before 30 March 2020 should still endeavour to get their MOT test donw however, if your MOT due date expires from 30 March 2020 it will be extended by 6 months.

If my Vehicle fails its MOT will the extension apply?

No, your vehicle will not get an extension to its MOT due date if it did not pass it's test.


Who can i contact with questions?

We’re here to help so please contact us via the below methods if you have any further quereies we can help with: