Terms & Conditions
Vehicles shown for illustrative purposes only.
Prices are subject to change and availability.
This website is in continuous development and we reserve the right to permanently or temporarily alter content without notice.
Peter Vardy strive to be as accurate as possible. However, we do not warrant that product descriptions/images or other content of this site is accurate, complete, reliable, current, or error-free. All information is subject to change without notice. We retain the right to change the pricing of any product at any time and to refuse orders which contain products which are priced incorrectly.
Whilst every effort is made to ensure accuracy, please contact your local dealer for full specification information.
All materials within the Site are the intellectual property of Peter Vardy Ltd. Such materials may not be copied or saved to the extent necessary to view them on-line. However, you may print complete pages of the site as hard copies for your own personal use.
Official Government Test Environmental Data
Fuel Consumption Figures mpg (litres/100km): Vauxhall Range: urban 12.7 (22.3) - 51.4 (5.5), extra-urban 25.4 (11.1) - 74.3 (3.8), combined 18.6 (15.2) - 62.8 (4.5), CO2 Emissions 364 - 119 g/km.
Vauxhall 5 Years 0% Finance
5 Years 0% Finance only available on selected New Vauxhall Cars. | 5 Years 0% APR is based on a 5 year agreement. | Admin fee of up to £299 applies.
Free Electric Charging Point Installation
Anybody can apply to this Nationally Funded Government Initiative led by the Office of Low Emission Vehciles. We will assist customers in making the application (We take no commission or nor will we pay a subsidy for this service.)
If your car develops a mechanical or electrical fault (in the first 30 days of ownership) that cannot be repaired to a satisfactory standard, we will exchange it for a NetworkQ vehicle of equal value.
Half Price Repayments for 6 Months
✝Half price repayments is based on a four or five year finance agreement and is only available for a period of 6 months on used vehicles up to £6000
Free servicing is available only as part of a four or five year finance agreement.
We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase, we are only able to offer finance products from these providers.
Vauxhall Lifetime Warranty (This offer has now ended)
The Vauxhall Lifetime Warranty covers all models in the manufacturers line up and applies to the first owner of any Vauxhall registered from 01/08/10 for the lifetime of ownership, or up to 100,000 miles.
Vauxhall Partners Scheme
Partners discount includes employees of General Motors and associated companies as well as selected family members. Visit our partners microsite or call us for more details and to find out if your company is eligible.
Vauxhall Associate Partners includes all employees/members and certain categories of pensioner (excludes deferred pensioners) of nominated companies/organisations and their nominated eligible relatives. To participate in the Vauxhall Partners/Associate programme, you must be aged between 17 and 100 and have a genuine relationship according to the eligibility criteria. You will only be eligible to be a member of the Vauxhall Partners programme as long as your nominated company/organisation is affiliated to the Programme. If the affiliation is terminated you and your nominees will be removed from the Programme and you will be advised as to when this will take effect. If you leave the company, your eligibility ends. However, if you retain a Vauxhall pension after you have left you will remain eligible for the Partners programme, classed as a deferred pensioner. If you withdraw from the Vauxhall pension at any point after leaving you will no longer be eligible for the Partners programme.
A total of six Vauxhall vehicles can be purchased within any rolling 12 month period from date of purchase, by a Main Partner/Associate and their nominated relatives/friends. Vehicles purchased on the Vauxhall Partner/Associate Programme must be kept for a minimum of six months. Vauxhall’s Audit Department carries out random checks and may request to see the vehicle's V5 logbook at any time during the minimum six months' ownership period. All offers are subject to terms, conditions and availability.
Vauxhall Associate Partner nominee eligibility criteria:
• Partner^ or spouse
• Parents and step-parents
• Brothers and sisters
• Step-brothers and step-sisters
• Children and step-children
All savings claimed are savings against the particular vehicle's current RRP and comprise a Vauxhall contribution and a Vauxhall Retailer contribution. Vauxhall reserves the right to change offers at any time. All offers are available at participating and qualifying retailers only. Certain models are excluded from Partners discount
Vauxhall Corsa Free Insurance (This offer has now ended)
First year insurance offer available on Corsa Limited Edition only, excluding Red and Black Editions. All drivers must have held a valid full UK licence for a minimum of 1 year. All policies are underwritten by Ageas Insurance Ltd. Other insurance specific Ts&Cs apply. Drivers aged 18-20 will make a contribution of £99 to their premium and must agree to the fitting of a telematics box to the car: every 3 months, your contribution will be reviewed and if you drive well, we will return part of this to you. The policy may be cancelled for excessive speeding or consistently poor driving. Only available through ingenie. The offer will cover the full premium for drivers aged between 21-75 (motor policy only). Only available through Vauxhall Insurance.
2 Years Free Servicing
2 Years Free Servicing is available when you purchase a 5 year service plan. Exclusions include: LCV’s over 2.7T, Antara and Mokka models, Vehicles with an engine size of 2,500cc or larger, V6 Engines and VXR Model Ranges. Vehicles will be serviced to manufacturer specification for a standard service.
Minimum part exchange (Scrappage) allowance
£2000 Scrappage available on vehicles valued at less than £2000, been registered to you for the last 90 days and have a valid MOT. Only available on the selected brand new Vauxhall models: Corsa; Adam; Astra; Meriva; GTC; Mokka.
Loyalty offer is available on selected models to customers with another MINI registered at the same address. Customer must be able to produce V5 document with same name and address as new vehicle is to be registered.
At Peter Vardy we believe that if you buy a car from us you deserve the very best deal. Which is exactly what you will get with our Price Promise.
It means that if you find a like for like car in your local area for less at any other franchised motor retailer within 7 days of your order we'll refund the difference.
Conditions for Our Best Price Guarantee.
We don't expect you to find a like for like car at another franchised motor retailer for the same price and with the same service conditions but if you can then we will match the price when you buy or refund the difference for up to 7 days after you have purchased from us when you make your Price Promise claim.
What we mean by Franchised Motor Retailer?
Franchised motor retailers operate on the same basis as Peter Vardy with retail premises for the brands we represent – Vauxhall, BMW, Mini, Land Rover, and Jaguar. Their websites trade under the same name.
Operators who trade on a different basis to us, such as non-franchised car supermarkets, independent used car retailers, traders, internet only and auction sites are not deemed to be the equivalent competitors.
The prices that we will match
We will match the price of a car that is publicly available to all our customers from a franchised motor retailer or their website using the same trading name. The price applies to the same make, model, specification, and model year and registration plate.
We will match any applicable manufacturer used scheme or offer.
You must be able to purchase it without additional costs to the advertised price such as administration charges and delivery charges.
We don't match prices that are only available to certain customers on special incentive schemes or group negotiated purchases.
We will only guarantee to match the price on cars that are available for purchase and delivery within the same time frames as ours.
We will not match the price of cars that we have to order specially for you.
Short Term Promotions
If a competitor is running a short term promotion we may not have had chance to compare their price for sale. In these cases we may still consider a Price Promise.
Standards of Preparation and Condition of the Car
We will compare how our competitor has prepared their car for sale to ensure it has been done to the same high standards as Peter Vardy. The car must have at least 6 months MOT, verified mileage and be within 2500 miles of our car on the odometer.
What do we mean by local area?
We define our local area as a franchised motor retailer which have sales premises within 50 miles of the Peter Vardy dealership.
Claiming you refund
Claiming is easy and hassle free.
In order to claim your refund you will need to visit petervardy.com/pricepromise and complete the online claim form.
Your claim will be reviewed independently of the dealership you bought the car from. You will be notified of a claim decision within 14 days.
If the claim is found in your favour then the payment will be sent within 24 hours.
Please ensure your read the conditions for your refund and complete the Price Promise claims process.
Standard Competition Rules
Competitions are not open to employees (or members of their immediate families) of Peter Vardy Ltd or any subsidiary of Peter Vardy Ltd.
No purchase necessary, No alternative cash prize.
Full Terms and Conditions
1.The promoter is Peter Vardy Holdings, The Wright Business Centre, 1 Lonmay Road, Queenslie, Glasgow, G33 4EL
2.In the event of any dispute regarding the rules, conduct or the results of the competition the Promoter's decision is final and no correspondence will be entered into. Entries that do not comply in full with these rules will be disqualified. The Promoter reserves the right to disqualify any entrant for any reason whatsoever in its sole discretion
3.The Promoter reserves the right to alter, amend, suspend or terminate this competition without prior notice in the event that circumstances make this unavoidable.
4.The Promoter and its agents accept no responsibility for any technical difficulties experienced in submitting an entry to this competition or for entries not received by the Promoter or its agents due to technical difficulties.
5.Entry into this competition shall be deemed to be a full and unconditional acceptance of these terms and conditions.
6.These terms and conditions shall be governed by and construed in accordance with the laws of the United Kingdom.
7.All enquires relating to this competition should be made to Peter Vardy Holdings via OnlineSubmissionForm.Sales@petervardy.com
8.Entry is restricted to residents of the United Kingdom aged 18 years or over, excluding employees of the Promoter and their immediate families, participating agents and their associated companies.
9.No purchase or payment is necessary to enter the competition. You can enter for free via Twitter, Facebook or Instagram.
10.The Promoter assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorised access to or alteration of Entries which may prevent the Entries reaching the Promoter or being judged by the Promoter.
11.The competition award cannot be modified and is non-transferable
12.The competition decision is final and no correspondence will be entered into.
13.The Promoter will not accept any responsibility whatsoever for any loss, expense or liability arising from the winner's use of the prize.
14.Car Insurance will be provided by Peter Vardy. Restrictions may apply and insurance is provided at the discretion of the promoter.
Selection of Winners
15.The winner will be selected at random from all entries submitted via Twitter, Facebook, Instagram.
16.If the winner is not contactable or does not respond within 2 working days, they shall lose their entitlement to the prize which will be awarded to an alternate winner selected as above.
17.The winner will be required to participate in any related publicity without further recompense over and beyond the award of the prize. This includes, but is not limited to, sharing your submission through Peter Vardy on line and off line media.
18.The winners' names and localities will be made available on request in writing to Peter Vardy Holdings, The Wright Business Centre, 1 Lonmay Road, Queenslie, Glasgow, G33 4EL
19.This promotion is in no way sponsored, endorsed or administered by, or associated with, Twitter and The Promoter accepts that Twitter has no legal liability whatsoever for the conduct and administration of the promotion. Participants must understand that they are providing information to the Promoter and not to Twitter.
20.All entries must be the original work of the person entering and entrants warrant that no third party has any rights in their entries. Alternatively the Entrant has been given the rights of use by the owner(s) of the photographs and that the original is available upon request. In addition the photographer must have the permission of all those in the photo, if applicable, to be featured in the photograph and entered into this promotion. Written confirmation of these agreements may be requested to accept entry or to confirm a win.
21.Copyright of submissions remain with the creator. However by entering this promotion, the Entrant confirms that they have the authority to give the Promoter an exclusive worldwide and royalty free licence to edit or publish their entry on its website, Facebook or other digital media as well as associated offline and print media and other possible promotional use in media of the Promoter’s choosing without any payment.
AFTER SALES TERMS & CONDITIONS FOR SERVICING, REPAIRS AND SUPPLY OF PARTS
1. The Company reserves the right to impose a handling charge on goods returned for credit (which have been correctly supplied to order).
2. All 'Special Orders' correctly supplied and of satisfactory quality will not be accepted for credit. All other goods supplied that are of satisfactory quality subject to those goods being in their original packaging, unopened and having not been used will not be accepted for credit more than 7 working days from the date of issue on production of this invoice/order.
3. Worn units will only be accepted in a clean and oil free condition.
4. All claims or queries pertaining to this invoice/order must be made within 7 working days of issue quoting this invoice/order number.
5. The title in any goods/services shall pass when payment has been received by the Company (and all cheques/bankers drafts cleared) and not on delivery. Until such time as the property in the goods passes to the Customer, the Company shall be entitled at any time to require the Customer to deliver up the goods and if the Customer fails to do so forthwith, to enter upon any premises of the Customer or any third party (including where the Customer is in administration/ receivership). The Customer must store the goods separately from other goods until paid for.
6. Except in so far as liability may be placed upon the Company by the Unfair Contract Terms Act 1997, or in respect of a vehicle subject to a manufacturer's Warranty or other written warranty, no warranty is given or implied as to the quality of goods or services or their fitness for any particular purpose, whether known to the Company or not. The Company will, however, without prejudice to its right hereunder, correct all faults in goods or services carried out by the Company and occurring by reason of the Company’s defaults or negligence and shown to be such to the Company’s satisfaction.
7. Subject to clause 8 below, the Company assigns to the customer, the benefits of any applicable manufacturer's warrant for parts fitted to a vehicle in the course of a repair or service. Further, the Company warrants its work free of defects in workmanship for a period of 12 months or 15000 miles, whichever occurs sooner from the date of completion of work
8. The Company's obligation under clause 7 shall be mitigated or removed if any defect is caused or worsened by any of the following:-
i. Failure to notify the Company of the defect.
ii. Failure to afford the Company opportunity to rectify the problem within a reasonable timescale.
iii. Subjecting the goods to misuse, negligence or accident or using the vehicle for racing, rallying or similar sports.
iv. Installation of a part into the goods not approved by either the manufacturer or the Company, or altering them in a way not approved by either the manufacturer or the Company.
v. Failure to adhere to maintenance instructions regarding the care, treatment or upkeep of the goods, or in failing to have servicing and preventative maintenance carried out as recommended by either the manufacturer or the Company.
9. VARIATIONS TO ESTIMATE
This estimate is based on the costs of labour and materials relevant at this date and the Company reserves the right to alter the charges to meet any variations, whether due to increase in wages (controlled by national agreements), materials or increased cost from any other cause.
Should any additional work or materials be found necessary in the course of these repairs or subsequent testing, it will be necessary to make an extra charge. Where this additional work involves a substantial increase in the amount estimated, a supplementary estimate will be submitted for acceptance.
Where new paintwork is required and the metal work is found to be rusted, every reasonable precaution will be taken to prevent this penetrating through after completion of painting, but no guarantee can be given in this respect. If partial paintwork only is required every endeavour will be made to match the existing colour schemes, but no guarantee can be given of a perfect colour match.
The Company shall give the estimated time for the repair of a vehicle and shall make every effort to inform the Customer if this estimated time• cannot be met, although it can accept no responsibility for delays outside its control. As part of our customer service we can arrange for your vehicle to be delivered to you. This service is not our normal course of business and we do not operate an organised distance sales scheme therefore by providing this service as a one off we do not offer a 14 day cooling off period.
Payment in respect of any services or work undertaken shall be made on or prior to taking delivery of the vehicle unless a credit account has been opened.
Where the Company contracts to carry out a defined repair or diagnostic operation, the Company's liability shall be limited to the performance of such work as may be defined by the standard manufacturer's schedule as coming within the scope of such operation.
14. USE OF THE CUSTOMER'S VEHICLE
The Company and its employees and agents are expressly authorized to use the customer's vehicle on the highway and elsewhere for all purposes in connection with the work outlined. The Company undertakes to take reasonable care of the vehicle so used, and to provide legally required insurance of the vehicle.
The customer acknowledges that the Company has a legal lien upon any vehicle or vehicles left with the Company for supply of goods and services for all monies due from the customer on any account.
Subject to the provisions of the Unfair Contract Terms Act 1997 and any amendment thereof vehicles, including components, fittings and contents are left with the Company entirely at the customer's risk. The Company shall in no circumstances be liable for loss or damage thereto or for delay in completing service or repairs howsoever occasioned and whether by reason of any act or default of the Company, its employees or agents.
17. BANKRUPTCY/ INSOLVENCY OF CUSTOMER
If the customer shall become bankrupt or insolvent or make any agreements with the creditors or allow a receiver of his effects to be appointed or being a body corporate enter into liquidation, the Company shall have the right to terminate any agreement with the customer subject to these conditions and henceforth cease to have any further obligation under the contract. In these circumstances the price for all the services rendered and goods supplied shall immediately become payable.
18. STORAGE CHARGES
If, following the completion of services the customer's vehicle(s) is not collected within 5 days of notification by the garage that the work is complete, the Company reserves the right to charge storage at £20 per day.
19. REPLACEMENT PARTS
The Company shall obtain the customer's express permission to repair or to fit repaired units where new parts quoted for are unavailable or not obtained within a reasonable time.
20. EXCHANGE UNITS
In the event of a factory reconditioned unit being fitted a surcharge may be made pending examination by the manufacturers to confirm that the unit is, in their opinion, fit for reconditioning within the Exchange Scheme. If the unit is accepted for reconditioning, and the manufacturer's credit note is received, the surcharge will be cancelled.
21. DISPOSAL OF UNCOLLECTED GOODS
Any vehicle which is not collected by the customer and in respect of which payment for repairs carried out has not been made within one calendar month of the customer having been advised of the completion of the work may be sold by the Company and the cost of the repairs and any storage charges may be deducted by Company from the net proceeds of the sale of the vehicle. However, before proceeding to sell the vehicle the Company shall first give the customer seven days written notice of its intention to do so which notice shall be sent by prepaid first class post to the address of the customer last known to the Company and shall be deemed to have been received by the customer on the day following the date of posting or if that shall be a Sunday or a Public Holiday to be the first working day thereafter. Any sale of the vehicle under this clause shall be by Public Auction and the Company shall after discharging the costs of the sale, the repairs and the storage charges, at its absolute discretion, either retain the balance for the benefit of the customer or forward the same to the customer at the customer's last known address.
22. STATUTORY RIGHTS
Your statutory rights under the Consumer Rights Act 2015 and any other legislation are not affected by these terms and conditions.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 permit consumers to cancel a contract after it is has been entered into subject to certain limitations and requirements. Your right to cancel will depend on the type of goods and services you are purchasing from us, and are detailed as follows:
i. Provision of Goods; where goods are ordered at a distance you will have the right; subject to some statutory exclusions, to cancel the contract and return the goods within 14 days, starting the day after the day on which the goods come into your physical possession or the person you ask us to deliver the goods to.
ii. Provision a of service/parts fitted: where the service is ordered at a distance you will have the right to cancel; subject to some statutory exclusions, within 14 days, starting the day after the day on which the contract was made.
If you have the right to cancel then:
i. You will need to send a notice in writing to us stating that you wish to cancel the contract between us and you; and
ii. you will need to send us the notice of cancellation within the stated periods above;
iii. you can send us the notice of cancellation by e-mail or by post marked for the attention of the Managing Partner;
iv. after we receive your notice of cancellation we will refund any money you have paid to us within (number not more than) 30 days.
RETURN OF PARTS
On receipt of this notice of cancellation the company will contact you to confirm arrangements for the return of the goods. The cost of collection will be at your expenses and will be limited to a flat fee of £100 + VAT, plus a charge of £5 + VAT per mile for the distance recorded between the Company’s premises and your address as shown on aarouteplanner.com website or another proprietary web based distance calculator of the supplier’s choice. You are required to make the part or vehicle available for collection at a pre-determined date and time.
MILEAGE & CONDITION
On collection/delivery the goods must be in the same condition as they were when delivered. This is to say that they must not have suffered any deterioration. Any deterioration recorded at the time of collection will be valued when the goods arrive at the Company’s premises and details of these costs will be notified to you.
Once safe receipt of the goods has been established by the Company a refund will be processed. This refund will be executed in the same way that payment was made originally by you and will be made 30 days following delivery. Should any of the above conditions fail to be met then the deductions, as specified, will be made from the refund accordingly. The cost of collection will also be deducted.
1.) Accommodation is in a studio with pull out sofa bed and partial kitchen, bathroom, lounge area and patio for seven consecutive nights for 2 people sharing. The promotional offer is for Guests that have not stayed at Fairways or Pueblo Evita previously.
2.) The available dates for this promotion are 10th November 2018 to 23rd December 2018 (last check-out date) OR 26th January 2019 to 9th March 2019 (last check-out date) for Pueblo Evita Club, Costa del Sol. Availability at Fairways Club, Tenerife is 2nd to 26th April 2019, 4th to 28th June 2019 (last check-out date) or 3rd to 27th September 2019 (last check-out date).
Check-in days for Costa del Sol are Saturday or Sunday and Tuesday or Friday for Tenerife.
This excludes school holidays which may be available upon request for an upgrade fee.
Additional upgrade options for larger/Superior apartments; dates outside of the promotion or change of check-in day may be available upon request and start from £50 for change of check-in day. Upgrade prices have been attractively discounted for voucher holders. All accommodation is subject to availability.
3.) Your accommodation is provided by Ventasencasa Ltd, 1 Worsley Court, High Street, Worsley, M28 3JH who reserve the right to change resort destinations available or to provide an alternative offer of equal or greater value without prior notice.
4.) Please note that our resorts are best suited to couples over the age of 30 and families.
5.) This offer is subject to promotional availability. In the event that your preferred travel dates are not available alternatives will be offered. It is advisable to book early. There is no booking fee.
6.) This is an accommodation only offer you will need to arrange your flights, car hire and other travel services. When a reservation has been confirmed the voucher holder must provide reservations with confirmation that Travel Arrangements have been booked.
7.) Only one voucher /code may be used per booking and household. This offer is valid for new bookings made through/direct with Ventasencasa Ltd.
8.) Only original vouchers / codes will be accepted. Vouchers that have been photocopied, altered or damaged will not be accepted. Passengers who have a voucher (not a code) must present it upon arrival in resort.
9.) Once your registration/booking form has been submitted it will be subject to the resorts standard terms and conditions.
10.) All passengers must have adequate travel insurance before travelling and lead traveller must be 21 or over for resort insurance purposes. Meals, transport and personal expenses are not included. There is no obligation to purchase meals, drinks, etc., during your stay at the resort.
11.) You must redeem your voucher within 90 days of being issued.
12.) This voucher / code cannot be used in conjunction with any other promotional offer, it is not transferable and cannot be resold. Cash value 0.001 pence.
13.) No cancellations, refunds, amendments can be made once your booking has been confirmed. TRAVEL/FLIGHT itinerary must be received by firstname.lastname@example.org a minimum of 6 weeks prior to arrival to avoid your accommodation at the resort being cancelled.
14) If your booking is for a studio apartment, flight/travel details need to be received email@example.com WITHIN 12 weeks from receipt of your Temporary Confirmation (or 6 weeks prior to travel whichever date falls first). Once these flight itinerary details have been received, the resort will be informed that your reservation has been confirmed. If flight/travel itinerary details are not received within this time period, your Temporary Reservation will be automatically cancelled.
15) Studio bookings cannot be booked more than 12 months in advance of travel and will be released at the end of each relevant month due to the flight rules in Clause 14.
16.) You will be responsible for any damage to the apartment/resort during your stay. A €100 damage deposit will be requested which will be returned in full should no damage occur.
17.) We reserve the right to amend the terms of this offer without notice in the event of a major catastrophe, war, earthquake or event of a similar nature.
18.) The booking instructions, how to book and all other information contained in this website also form part of the terms and conditions.
19.) LTS is the trading style of Ventasencasa Ltd., who are contracted to promote both resorts from the UK.
20.) Once you have registered your code / confirmed your booking your contract will be with the resort and other relevant service providers, any disputes must therefore be settled with them directly. The promoter cannot be held liable.
21.) Ventasencasa, Richvale Resorts, LTS nor the promoter can be held responsible for any alterations to flight schedules, routes or destinations.
22.) Bookings must be made a minimum of 90 days in advance of your holiday accommodation date of travel.
23.) TRAVEL/FLIGHT ARRANGEMENTS MUST NOT BE MADE PRIOR TO THE BOOKING CONFIRMATION HAS BEEN RECEIVED FROM THE RESORT ALONG WITH YOUR UNIQUE RESERVATION ID NUMBER.
24.) Bookings must be made within 90 days of your registration.
25.) Independent facilities, services and restaurants are offered at the discretion of the management
26.) The promotional offers cannot be used by employees of the company promoting the offer or their families
At Peter Vardy we pride ourselves on providing a World Class experience for our guests. It is essential for the growth of our business that we meet our guest needs and resolve any complaints as soon as possible. We value your comments and feedback and will address any concerns raised in line with our Complaints Process detailed below.
The purpose of this policy is to provide information on how we will handle any complaints made to us and what you can expect from us.
How To Contact Us
We want to make it as easy as possible for you to contact us in the event of a complaint. You can contact us using any one of the following methods,
1. By completing our online enquiry form here https://www.petervardy.com/contact
2. By Telephone on 0333 456 0505
3. By Email firstname.lastname@example.org
4. Or write to us at Customer Services, Peter Vardy Ltd, Wright Business Centre 1 Lonmay Road, Glasgow, G33 4EL
Our Complaints Process
For complaints regarding a finance agreement or insurance product. We will provide written acknowledgement of your complaint within 5 working days. We will carry out a full investigation in to your complaint and provide a Final or Other Response within eight weeks from the complaint being received, we will write to you with the outcome of the investigation outlining our reasons for making our decision. If for any reason we cannot complete our investigation within an 8 week time limit we will write to you with an explanation for the delay and advise you of an estimated time for our response.
If you are unhappy with our decision and wish to take your complaint further, you can ask the Financial Ombudsman Service to investigate your complaint for you.
The Financial Ombudsman is a free, independent service for resolving disputes between customers and financial services institutions. You will need to contact them within 6 months of our final response letter – and they'll ask to see the letter as summary of our investigation of your complaint.
You can find more information at www.financial-ombudsman.org.uk or they can be contacted using the following numbers
From a UK landline: 0800 023 4567
From a UK mobile: 0300 123 9123
Calls to 0800 numbers are free when calling from a UK landline. 03 numbers cost no more than a national rate call and are included in inclusive minutes for mobiles. Charges may apply when calling from abroad.
For all other complaints please contact the Managing Partner within the branch where your vehicle or service was purchased. If you are still dis-satisfied following discussions with the Managing Partner please escalate the complaint using the contact details above.