Showroom Host - Vauxhall Edinburgh
Peter Vardy, one of the UK’s leading Automotive Dealer Groups and the fastest growing motor retailer in Scotland, is currently recruiting for an experienced Showroom Host.
Based in Edinburgh, at the Peter Vardy Vauxhall site as Showroom Host you’ll join our multi-award winning organisation, with attainments such as recognition in the Sunday Times Top 100 companies to work for, alongside a number of recent industry recognised awards.
Our vision is to create the world’s best motor retail operation, measured by their team, customers and investors.
1. Ensure all guests receive a professional and positive arrival.
2. Deal with telephone enquiries, answering the phone within 3 rings.
3. Provide support to Service colleagues during busy periods.
4. Log information on calls received on 3.30 where call back is required.
5. Ensure all call backs are actioned within 30 minutes.
6. Maintain and develop showroom host knowledge by attending and completing all PVL and Manufacturer training.
7. Make effective use of time, prioritising where necessary and always seeking to improve solutions to problems and add value.
8. Provide & deliver a positive pace & tone throughout telephone conversation.
9. Ensure at all times that personal behaviour is consistent with the Peter Vardy Values & Work style.
10. Assisting dealership in exceeding CSI standards by ensuring high level guest service is consistent.
· Approachable manner with a proactive work ethic
· Confident and professional
· Exceptionally customer friendly, should have good interpersonal skills
· Demonstrates passion and a positive attitude at all times
· Patient and resilient
· Ability to use own initiative and take ownership of customer enquiries.
· Takes responsibility for identifying own development needs with support of line manager and actively develops knowledge and skills on an ongoing basis.
· Sense of humour and enthusiasm
Every Peter Vardy colleague is entitled to a wide range of benefits, including:
Discounts on the purchase of new Vauxhall vehicles
Exceptional and preferential purchase terms on BMW and MINI vehicles for you and your family
Peter Vardy Partnership Share Scheme
Contributory pension scheme
Award winning training
Cycle to work schemes
Due to a high level of applications only successful candidates will be contacted.Back to listings