Technical Support Analyst

Head Office Glasgow £Highly Competitive Vacancy Type: Permanent Driving Licence Required: No Benefits: 32 Days Holiday + Bonus!! Phone: 01417735303 Ref: ITS VC 0001

Technical Support Analyst

Peter Vardy, one of the UK’s leading Automotive Dealer Groups and the fastest growing motor retailer in Scotland, is currently recruiting for a Technical Support Analyst. This is a fabulous opportunity with genuine career progression for the right person.

Based in the IT Department, at our Head Office, as Technical Support Analyst you’ll join this multi-award winning organisation, with attainments such as recognition in the Sunday Times Top 100 companies to work for, alongside a number of recent industry recognised awards.

Key Skills:
 

Our ideal candidate will have proven skills in the following areas:

·         Excellent communication and customer service skills

·         Previous experience in a fast paced IT Helpdesk/Service Desk environment

·         Excellent telephone manner

·         First class administration and organisational skills

·         Thorough understanding of PC hardware, installation and configuration

·         Windows 7 - Installation, configuration & troubleshooting

·         Microsoft Office (2013, 2016, 365) – Installation, configuration & troubleshooting

·         Windows Server (2008/2012) – basic administration

·         Active Directory & Exchange – basic administration and user account management

·         Mobile Device technology – tablets, smartphones

·         Familiarity with basic networking terminology and concepts

·         Basic understanding of VoIP telephony

·         ITIL Foundation and Microsoft certification preferred but not essential

Key Responsibilities:
 

Although you’ll be involved as an important colleague in many diverse IT projects, your key role entails: 

·         Managing all IT Helpdesk Incidents, Service Requests and Changes, ensuring issues are logged, prioritised (based on service impact), categorised and resolved or escalated in an effective and efficient manner

·         Provide technical support to all colleagues, resolving issues at first point of contact where possible

·         Liaise with 2nd/3rd line support teams and 3rd party support providers to ensure incidents are resolved within SLA

·         Produce regular IT Helpdesk reports

·         Trend and root cause analysis of IT issues, identifying underlying problems and working with colleagues and 3rd parties to implement solutions

·         PC/Laptop operating system builds, software installation and diagnosis/troubleshooting

·         Basic Windows & Exchange server administration – user account creation, permissions, print management, mailbox creation and management

·         Manage IT purchasing and requisitions

·         Software License Administration

·         Management & administration of IT Hardware & Software asset registers

·         Management & administration of Mobile phone estate

·         Managing server backups and system health checks / reporting

·         Telephone system support (basic programming and administration)

While earning potential is industry leading we also offer every Peter Vardy colleague a wide range of benefits as listed below:

·         Discounts on the purchase of new Vauxhall vehicles

·         Fantastic BMW vehicle leasing deals.

·         Peter Vardy Partnership Shares

·         Contributory pension scheme

·         Award winning training

·         Childcare Vouchers

·         Cycle to work schemes

As we receive such a high volume of applications every day, regretfully, we are only able to respond to successful candidates

We wish you the best of luck with your search.

 

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