Customer Service Handover Specialist
Customer Service Handover Specialist - Vauxhall
Peter Vardy is the fastest growing motor retailer in its sector and has ambitious plans for the future. Our vision is to create the world’s best motor retail operation as measured by our colleagues, customers and investors. The company has won Sunday Times Awards for being a Top 100 Company to work for and has a real commitment to gaining success through colleague satisfaction.
Due to the continued growth and success of the company we are looking to recruit a Customer Service Handover Specialist to add real value to this already busy and successful handover department.
You will provide a courteous, professional and friendly service to customers ensuring complete customer satisfaction from the point of the sale being concluded to the professional handover of the vehicle.
Some Key Responsibilities and skills
At introduction to customer agree delivery date and confirm date on Vehicle Progressor Delivery Schedule.
Check delivery file for accuracy including signatures, funding, deposit and authorised Manager signature.
Report any errors in the delivery file to Sales Manager.
Keep customer informed on a regular basis on progression of vehicle.
Print all necessary documentation needed for the delivery file.
Complete final check of delivery file before passing delivery file to Vehicle administration.
Check all documents for signature and information is present and correct in the Delivery File.
Place copy of final inspection sheet in Delivery File
Make a final inspection of the vehicle with the Vehicle Progressor
Ensure vehicle is moved to handover position on site.
Confident and positive ‘can do’ attitude
Excellent communication and influencing skills
Good learner with willingness to develop further
Strong team player
Ability to thrive under pressure
Ideally you will existing customer service experience, IT and PC literate to an intermediate level, be process driven, well organised, show attention to detail, outgoing, friendly and goal orientated.
Every Peter Vardy colleague is entitled to a wide range of benefits, including:
- Discounts on the purchase of new Vauxhall vehicles
- Exceptional and preferential purchase terms on BMW and MINI vehicles for you and your family
- Peter Vardy Partnership Share Scheme
- Contributory pension scheme
- Award winning training
- Childcare Vouchers
- Cycle to work schemes
If you feel that you have the credentials to be considered for this role then please get in touch without delay
Due to a high level of applications only successful candidates will be contacted.Back to listings